Books on marketing, retail, and customer experience

All three Amazon titles are also collected on Doug's Amazon author page.

The MultiThread Marketer

How to Hire One (or Better Yet) Become One

In today's hyper-economy, businesses face an overwhelming number of marketing options. The MultiThread Marketer guides readers through the skills, attitudes, and beliefs a modern marketer must have to compete. MultiThreaders know how to confidently collaborate with external talent, creating parallel "threads" of marketing activity that multiply results and save money — without bloating headcount.

Read on Amazon →

Breaking Into Retail Food

An Entrepreneur's Blueprint

A practical field guide for food entrepreneurs navigating the complex path into retail distribution. Covers shelf placement, buyer relationships, pricing, packaging, and the operational realities of getting a product from production into retail stores — written for founders who need to move fast and can't afford to learn by expensive trial and error.

Read on Amazon →

Creating Customer Experience

From the Ground to the Cloud

A framework for designing and delivering customer experience across both physical and digital channels. Examines how organizations build consistent, memorable experiences at every touchpoint — from in-store operations to cloud-based service delivery — and what it takes to keep those experiences coherent as businesses scale and technology shifts beneath them.

Read on Amazon →

Free ebook — available on Scribd

Before the books, there was a blog — and before the blog, there was this ebook, written in the early 2000s when Doug was deep in enterprise sales and starting to think publicly about what he was seeing.

Free to Read

Confessions of an Ex-Enterprise Salesperson

A candid look at the realities of enterprise sales — the unwritten rules, the misaligned incentives, and what actually drives deals — written from the inside. This early ebook gained real traction when it was published, including coverage from ZDNet, and reflects Doug's early days as a blogger and public thinker. Available free to read on Scribd.

Read free on Scribd →

Topics & engagements

Doug speaks at universities, conferences, and organizational events on topics at the intersection of data, leadership, and the future of work.

Marketing & Analytics

How modern marketing teams use data to make decisions, allocate resources, and build multi-threaded campaigns that compound results over time — without requiring a room full of specialists.

The Leadership-Followership Dynamic

What actually happens between leaders and teams — and how to measure, understand, and improve it with behavioral data rather than leaving it to instinct and self-report.

AI & the Future of Work

How organizations and the people in them adapt to AI-driven change — the strategy, the human factors, and what leaders need to do differently to lead through it.

Speaking & collaboration inquiries

For speaking requests, media inquiries, or collaboration ideas, reach out directly — Doug reads every message.

doug@douglasemitchell.com